| Customer Support Services
English Harbour welcomes your questions, and we will always do our
best to provide you with the most accurate answers in the quickest
manner possible. That's why we've set up a number of resources to assist
you - like friendly, secure online customer support.
Check out our "FAQ" (Frequently Asked Questions) pages
first. If you cannot find the answer to your particular question here,
consult our friendly Customer Service team - contact us by email or
telephone. ) PrePaidATM Is The No-Hassle Way To Play And Get Paid
Online!
Our Contact Support Center is provided by the friendly team at
Virtual Exchange - 24 hours a day, 7 days a week.
toll-free in North America 1 866 369-2684
outside of North America +800 238-77777
European customers, please call: 1 268 481-1497
Please notify your Customer Service Representative of your full name,
account number and username.
Support and troubleshooting/technical problems support@englishharbour.com
Marketing & Business Development marketing@englishharbour.com
General account or credit card information cashier@virtualexchange.com
The payment system
All transactions at English Harbour Casino are processed through
Virtual Exchange. Virtual Exchange is a certified VeriSign® secure site
and their proprietary software uses the fastest, most secure encryption
technology available. For additional Virtual Exchange information, visit
their web site at http://www.virtualexchange.com.
Each account is subject to the following security measures:
Access to funds: English Harbour maintains customer balances in cash,
or cash equivalent, ensuring that 100% of each customer's balance is
available for withdrawal. Deposits and withdrawals are made online in
real-time.
Controlled access: An account can only be accessed with a unique
username and password.
Personal information verification: All users must register with their
full mailing address when creating a customer account. An address change
must be verified in writing via fax. Users found to have registered with
a false name or mailing address are subject to having their account(s)
locked.
Account identifiers: Each account is identified by a unique account
number, which is generated automatically at the time the account is
made. This account number cannot be changed.
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Welcome to English Harbour’s Game Browser.
We have over 60 unique games to choose from and a new addition of
Flash based games which offer even more captivating game play.
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